Storybook Charm Records
Division of: Magic By Clint Barkhouse
London, Ontario, Canada

Refund Policy

Last Updated: November 13, 2026

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1. Overview

Storybook Charm Records operates as a digital-only music store, offering downloadable music products through its official website.

This Refund Policy explains the conditions that apply to refund requests, payment concerns, duplicate purchases, and problems accessing purchased digital products.

 

2. Digital Product Sales

All music products sold through Storybook Charm Records are delivered electronically.

Because digital music files can be downloaded and retained after delivery, all completed digital purchases are considered final.

Refunds, exchanges, or store credits are generally not provided once a digital download has been successfully delivered or accessed, except where required by applicable consumer protection laws.

 

3. Download and Access Issues

If you experience difficulties downloading or accessing a purchased music file, please contact us before assuming your purchase cannot be fulfilled.

We will make reasonable efforts to help resolve issues involving:

• Download links that do not work.

• Expired download links.

• Missing purchase confirmation emails.

• Incomplete or unsuccessful file downloads.

• Digital files that appear damaged or cannot be opened.

Where appropriate, we may provide assistance or an alternative means of accessing the product originally purchased.

 

4. Duplicate or Incorrect Transactions

If you believe you have been charged more than once for the same purchase, or that an incorrect amount was processed, please contact us so the transaction can be reviewed.

Verified duplicate or incorrect charges will be addressed appropriately, including refunds where applicable.

 

5. Refund Eligibility

Although completed digital download purchases are generally final, refund requests may be considered in circumstances such as:

• A verified duplicate payment.

• An incorrect transaction amount.

• A payment processed without successful delivery of the purchased product.

• A technical issue that prevents access to the purchased digital product and cannot reasonably be resolved.

• Any other circumstance where a refund or remedy is required by applicable law.

Each request will be reviewed individually.

 

6. How to Request Assistance

If you believe your purchase qualifies for a refund or requires further investigation, please contact us with:

• Your name.

• The email address used during checkout.

• Your order or transaction reference, if available.

• A brief explanation of the issue.

Please do not include full credit card numbers, passwords, or other sensitive payment credentials in your message.

Email: magicbyclintbarkhouse@gmail.com

You may also contact us through the website's contact form.

We aim to respond to customer inquiries within 24–72 hours.

 

7. Payment Provider Disputes

Payments made through Wix Payments or PayPal are subject to the applicable payment provider's terms and dispute procedures.

Customers with payment concerns are encouraged to contact Storybook Charm Records first so we have an opportunity to investigate and assist.

Nothing in this section limits a customer's right to contact their payment provider or pursue any remedy available under applicable law.

 

8. Consumer Protection Rights

This policy does not remove, restrict, or replace any consumer rights or legal remedies that may apply under Canadian or other applicable consumer protection legislation.

Where applicable law provides a customer with a right to a refund, cancellation, replacement, or other remedy, those legal rights take precedence over this policy.

 

9. Business Location

Storybook Charm Records operates from:

London, Ontario, Canada

Storybook Charm Records is a division of Magic By Clint Barkhouse and currently serves eligible Canadian customers through its online digital music store.

Thank you for supporting Storybook Charm Records and independent Canadian music publishing.